OAC Trip Cancellation Policy
We want you to be able to register for a trip you’re interested in without worrying about being penalized if the trip is canceled, or if you need to cancel your reservation due to county, state, or federal regulations. With that in mind, we are temporarily modifying our cancellation policy as such:
When you register for a trip during this period, you will have the opportunity to cancel your registration and receive a full refund or credit. If you cancel more than 72 hours prior to a trip, you will have the option of receiving a refund or credit. If you cancel within 72 hours of departure, you will receive full credit for a future trip. If we cancel a trip due to the COVID-19 virus, we’ll issue you a full refund or credit, as you choose.
When this health crisis fades, we’ll revert back to our standard cancellation policy. At that point, we’ll give you a chance to reconfirm or cancel your registration without penalty. If you want to keep your reservation at that time, our standard cancellation policy will go into effect.
Group Trip Cancellation Policy (cancellation policies vary based on membership options):
Non-members: If you cancel or for any reason (including being sick, having to work, change of mind, transportation problems, etc.) within 14 days or are a no-show, no refund is given. Outside of 14 days you will receive a refund, less a $25 cancellation fee. Trip fees are not transferrable to other OAC outings.
Standard Members: If you cancel for any reason (including being sick, having to work, change of mind, transportation problems, etc.) between 3 (72 hours) -14 days of the trip, you will be refunded, less a $25 cancellation fee. If you cancel for any reason within 72 hours of the trip, or are a no-show, there is no refund. Trip fees are not transferable to other OAC outings.
Ultimate Members: As an Ultimate Member you’ve effectively prepaid for a year’s worth of adventures. You still need to be respectful of other other people’s desire to join our trips, so we ask you to only register for trips you’re committed to attending, and give us notice if you must cancel. If you cancel before the Wednesday before a trip, there is no cancellation fee. After Wednesday, there is a cancellation fee, equal to 50% of the trip fee.
Private/Custom Trip Cancellation Policy:
If you must cancel a private guiding day, we will refund 50% of the trip fee if your cancellation is more than 7 days in advance of the trip. If you cancel 7 days in advance or less, there is no refund given. We will confirm a guide for the trip once the invoice is paid.
If weather forces us to reschedule, you will be issued a full credit with the Outdoor Adventure Club that can be used for any trip, at any time.
Cancellation policies for custom multi-day trips (climbing, backpacking, other adventures) will vary based on length of trip, timing, destination, etc. A non-refundable deposit is required. Please inquire prior to booking a custom trip with us.
Non-members and Standard Members: You are welcome to give your spot on an OAC trip to another person if you can not make the trip. Please let us know ASAP so we can give the open spot to another participant. If possible, we will replace your spot with a participant from the waitlist. If we replace your spot from the waiting list, a $25 cancellation fee will be deducted from your refund. If there is no waitlist, we will inform you ASAP and it will be your responsibility to find another participant or follow the applicable trip cancellation policy.
*If you arrive late and miss the start of the trip, you will be considered a no show and will not receive a refund. Allow adequate travel time to get to the meeting point.*
When does the cancellation policy become effective? Or, “I just signed up yesterday and found out now I have to work, can I cancel without penalty?”
Once we send your confirmation for your trip, you are confirmed and the cancellation policy is in effect. We book and make reservations on your behalf with subcontractors as soon as we’ve received your sign-up confirmation. Thus, once you have completed the online sign-up process, the cancellation policy applies. When you sign up for an event, think of your registration as buying a ticket – you’re welcome to give the ticket to someone else, you can opt to not use the ticket, but you can’t use yesterday’s ticket for tomorrow’s game.
If the Outdoor Adventure Club cancels a trip for any reason, then your payment can be applied to another trip or a full refund is issued.
Note that special cancellation policies may apply to special trips, such as Half Dome. Do note the cancellation policy during your trip registration process.
OAC Online Class Cancellation Policy: OAC members: You can cancel or reschedule your class at any time. We would like 24 hour notice so we can fill your spot, though. Non-members: There are no refunds. You can reschedule your class registration with 48 hour notice, without penalty. If you cancel your registration inside of 48 hours or are a “no-show” in the class, you will not get a credit or refund. If you do cancel your registration inside of 48 hours, we’ll try to fit you into another class with available space on the day of the class. If you are a no show in your class you will not get a credit or refund. It is your responsibility to obtain and confirm access to the internet. If you can not access the internet at the time of the class, you will not get a refund, credit or reschedule. If we are unable to deliver an online class for technical reasons, we will reschedule the class and you will be issued an OAC credit.
Half Dome Participants Note: The Special Half Dome Trip Cancellation Policy Here